FAQ

Q: When can I expect to receive my order?

A: Typically, orders are fulfilled within 2-3 days. However, during times of high demand, there may be slight delays. Please be patient with us as we work through each order individually. If you've placed an order, kindly allow a few days before reaching out to us.

Q: What if I've paid for Priority Order?

A: If you've opted for Priority Order, rest assured that your request will be prioritized ahead of others. We aim to fulfill Priority Orders within 2 days. Please understand that we handle each video request one by one, and the day of your order does not count as day one.

Q: How will I receive my video?

A: Your video will be delivered to you via email.

Q: I can't locate my video. What should I do?

A: Please check both your inbox and spam folder for the video. If you're still unable to find it, don't hesitate to contact us. We're here to assist you.

Q: Is there any exploitation involved in the process?

A: Absolutely not! We maintain direct communication with our partner teams and engage with them on a daily basis. All payments go directly to the teams involved, ensuring there's no third-party exploitation. Your support directly contributes to the livelihoods of our partners.